Refund policy

Everything at Hey Fido Studio is custom made for you from your own photo, including portraits, apparel and gifts. Because of that, we are not able to accept returns, exchanges or refunds for change of mind, sizing or color choices.

You approve your design before we make it

Before anything is made, we send you a digital proof. Changes are free, and we only start production once you approve it. If we don't hear back within 48 hours of sending your proof, we make and ship it as shown so your order isn't delayed.

For apparel, please check the size chart on the product page before ordering, since custom clothing can't be exchanged for a different size.

Damaged, defective or quality issues

If your order arrives damaged, has a printing or quality defect, or isn't what you approved in your proof, we will make it right with a free reprint or a refund.

Please email hello@heyfidostudio.com within 14 days of delivery with your order number and photos of the problem, including the packaging if it arrived damaged. You won't need to send the item back.

Lost packages

If your tracking shows your order as delivered but you can't find it, or it hasn't moved for an unusually long time, email us and we will help track it down.

Cancellations

Because every item is made to order, cancellations are not accepted once your order is placed. If you have a question about your order, please contact us right away at hello@heyfidostudio.com.